Terms & Conditions
The term myhomesol.com or 'us' or 'we' refers to the owner of the website whose registered office is 415B, Durian Estate, Goregaon Mulund Link Road, Goregaon East, Mumbai 63. Our company and place of registration is Mumbai. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
The prices listed on the site are only illustrative and account for factors like handling costs, packaing costs, payment processing fees, invoicing costs etc. Though in certain cases, delivery charges are levied separately, the prices mentioned on the site for products, might still include a component of shipping costs.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [business name]'s prior written consent.
The placement of order is not a guarantee of the store accepting it. While we try to deliver your order on time and as requested, due to various factors, it might not be possible to fulfill the order. The store would not be liable in such case and any amount paid by you would be refunded in full. We also reserve the right to fulfill the order in parts and in such cases, if the order has been placed on a pre-paid basis, then the corresoponding amount for products not delivered would be refunded.
Delivery timelines mentioned under the Delivery and Shipping Policy are indicative and the actual delivery schedules might vary depending upon product availability, transit time and local factors.
Shipments of certain products can be done only through surface mode. In such cases, state-level road permits/entry form requirements might be applicable, While we would try to work with our courier partners to arrange the same, in select cases, the customer might have to arrange the same at his expense and share the same wit us. It is being made clear that it would be solely customer's responsilbility to arrange for transit forms and MyHomeSol.com would not be responsible for any delay/non-delivery of the parcel.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Cancellation & Refund Policy
What should I do if the product is not what I ordered or has arrived damaged?
We strongly recommend you to verify the product at the time of delivery. This is because most of the products being handled by us being bulky, they can potentially get damaged while storage at your place, in terms of handling by the contractors/installers etc. at your end at which point of time it becomes very difficult to ascertain the cause of damage.
If a product is found damaged or an incorrect product has been shipped to you, please register a complaint by writing to us at [email protected] or call us or WhatsApp us at 7208262599. Our customer service team would get in touch with you to arrange a free of cost replacement within 2-3 business days or a refund would be done to your account.
What is the replacement policy for manufacturing and quality defects?
All of our products come with the standard manufacturerâ€™s warranty. If you find a manufacturing defect in the product, please inform us within 7 days of delivery by writing to us at [email protected] Our customer service executive would get in touch with you within 2-3 business days. In case of genuine defect, we shall offer you a replacement at no extra cost or refund of the amount to you. The timeline for this replacement would be communicated separately to you.
Please note that the final decision in terms of replacement lies solely at the discretion of myhomesol.com.
Can I cancel an order?
Yes, if the product has not been shipped, you may cancel the order (after deduction of payment processing charges, if any). Kindly write to us at [email protected] or contact our customer care number for any cancellation requests immediately. We will have the sole right to decide whether the order has been shipped or not.
Please note that orders for items where customization is needed (including but not limited to glass, mirror, curtain rods, wall papers, wall transfers, murals, mattresses and timber), orders once placed cannot be cancelled.
In the event of non-availability of ordered products due to manufacturer stock-out or due to technical limitations, we would offer you 100% refund within 10-14 business days or an option to change your order suitably. Our customer service executive would get in touch with you for this.
Once I place an order, can I get it changed?
Yes, if your order has not been shipped, you may request for a change it. Any difference in charges would have to be borne by you. If you opt for a product with lower value, then the extra amount would be refunded to you within 10-14 business days, after deducting the payment processing costs. If you opt for a product with higher value, the differential amount would have to be borne by you. However, once the order has been shipped, any request for changes would not be entertained.
Please note that orders for items where customization is needed (including but not limited to glass, mirror, curtain rods, wall papers, wall transfers, murals, mattresses and timber), even before an order is shipped, it might not be possible to modify it.
For any modification related requests, please write to us at [email protected] or contact our customer service number. We will have the sole right to decide whether the order has been shipped or not.
How will I get the refund on cancellation?
You will receive the refund in the same manner in which you made the original payment within 10-14 business days of the cancellation.
What if there is a dispute regarding cancellation and replacement?
In case of any dispute regarding returns, the final decision shall be ours and the customer shall have to accept it. In case of arbitration for a dispute, it shall be subject to Mumbai jurisdiction only. myhomesol.comâ€™s liability to any claims will only be limited to the cost of the product in question.
For any questions regarding this policy, please write to us at [email protected]
What if need a different product that what was delivered to me?
Replacement of any product(s) that was delivered to you as per your order would be solely at the discretion of myhomesol.com. If we accept the replacement, then the customer would have to bear Rs. 200 or 10% of the invoice amount, whichever is higher. In case of any difference in the product amount, the same would have to be paid by the customer. In case the replacement is of lower value, myhomesol.com would refund the difference in amount.
The information contained in this website is for general information purposes only. The information is provided by myhomesol.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of myhomesol.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, myhomesol.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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